{"id":7006,"date":"2022-12-27T16:41:56","date_gmt":"2022-12-27T15:41:56","guid":{"rendered":"http:\/\/www.foodmagazine.ma\/?p=7006"},"modified":"2022-12-27T18:06:09","modified_gmt":"2022-12-27T17:06:09","slug":"marjane-elu-service-client-de-lannee-maroc-2023","status":"publish","type":"post","link":"https:\/\/www.foodmagazine.ma\/?p=7006","title":{"rendered":"Marjane \u00e9lu service client de l\u2019ann\u00e9e Maroc 2023 !"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/www.foodmagazine.ma\/wp-content\/uploads\/2022\/12\/marjane.jpg\" alt=\"\" class=\"wp-image-7007\" srcset=\"https:\/\/www.foodmagazine.ma\/wp-content\/uploads\/2022\/12\/marjane.jpg 1000w, https:\/\/www.foodmagazine.ma\/wp-content\/uploads\/2022\/12\/marjane-300x200.jpg 300w, https:\/\/www.foodmagazine.ma\/wp-content\/uploads\/2022\/12\/marjane-768x512.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>Dans le cadre de la 6<sup>\u00e8me<\/sup>&nbsp;\u00e9dition de l\u2019\u00c9lection du service client de l\u2019ann\u00e9e au Maroc, \u00e9v\u00e9nement organis\u00e9 chaque ann\u00e9e par l\u2019entreprise BSCM (Barom\u00e8tre Service Client Maroc) et r\u00e9alis\u00e9 par Approche Client, Inspire Research et des tests clients myst\u00e8res, Marjane, leader national de la grande distribution moderne, a \u00e9t\u00e9 \u00e9lu service client de l\u2019ann\u00e9e Maroc 2023 dans la cat\u00e9gorie \u00ab&nbsp;Grande distribution&nbsp;\u00bb.<\/p>\n\n\n\n<p>Suite \u00e0 cette distinction, Mhamed Chlyeh, directeur g\u00e9n\u00e9ral d\u00e9l\u00e9gu\u00e9 de l&#8217;enseigne Marjane, s\u2019est exprim\u00e9 :\u00a0<em>\u00ab je suis tr\u00e8s honor\u00e9 et ravi de l\u2019obtention de ce label qui r\u00e9compense les efforts fournis au quotidien par l\u2019ensemble des 7 000 collaborateurs de Marjane pour offrir \u00e0 nos clients la meilleure exp\u00e9rience de shopping que ce soit dans nos 41 hypermarch\u00e9s ou via le canal digital. En effet, \u00e0 Marjane nous mettons toujours le client au centre de nos pr\u00e9occupations et cherchons, \u00e0 travers notre service clients \u00e0 valoriser leurs exp\u00e9riences quelques soient les points de contact afin de mieux les servir en toute confiance et de mani\u00e8re p\u00e9renne \u00bb.\u00a0<\/em>En rajoutant que<em>\u00a0\u00ab comme nous sommes ancr\u00e9s dans le quotidien des marocains, nous sommes tr\u00e8s attendus sur la qualit\u00e9 de notre service. Nous nous devons d&#8217;offrir le meilleur \u00e0 tous, autant \u00e0 la vente qu&#8217;\u00e0 l&#8217;apr\u00e8s-vente \u00bb.\u00a0<\/em>Avant de conclure<em>\u00a0: \u00ab cette distinction nous incite \u00e0 redoubler d\u2019efforts pour \u0153uvrer tous les jours \u00e0 am\u00e9liorer davantage les services rendus \u00e0 notre client\u00e8le.<\/em>\u00a0\u00bb<\/p>\n\n\n\n<p>Rappelons que, Marjane a mis en place depuis plusieurs ann\u00e9es, des mesures et strat\u00e9gies pour assurer \u00e0 ses clients une exp\u00e9rience optimale, misant sur la proximit\u00e9 et l\u2019\u00e9coute, et ce d\u00e8s l\u2019acc\u00e8s aux points de contacts de la marque, notamment via la cr\u00e9ation d\u2019une direction service client en 2021.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans le cadre de la 6\u00e8me&nbsp;\u00e9dition de l\u2019\u00c9lection du service client de l\u2019ann\u00e9e au Maroc, \u00e9v\u00e9nement organis\u00e9 chaque ann\u00e9e par l\u2019entreprise BSCM (Barom\u00e8tre Service Client Maroc) et r\u00e9alis\u00e9 par Approche Client, Inspire Research et des tests clients myst\u00e8res, Marjane, leader national de la grande distribution moderne, a \u00e9t\u00e9 \u00e9lu service client de l\u2019ann\u00e9e Maroc 2023 &hellip;<\/p>\n","protected":false},"author":1,"featured_media":7007,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,2],"tags":[],"class_list":["post-7006","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-a-la-une","category-actus-maroc"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/posts\/7006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7006"}],"version-history":[{"count":2,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/posts\/7006\/revisions"}],"predecessor-version":[{"id":7027,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/posts\/7006\/revisions\/7027"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/media\/7007"}],"wp:attachment":[{"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7006"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7006"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}